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October 2021: Susan's Monthly Newsletter

Record Consumer Complaints in 2020

The Federal Trade Commission (FTC) received more than 4.7 million consumer reports of illegal activity or unfair business practices in 2020, a 45% increase over the 3.2 million reports in 2019. It's unclear why there was such a large increase, but it may be related in part to social isolation and economic stress during the pandemic. In October 2020, the FTC launched a new website for consumers to report fraud and other consumer issues that enables more efficient sharing with law-enforcement authorities:


Also in this issue:

  • Following the Inflation Debate
  • Is a High-Deductible Health Plan Right for You?
  • Net Price Calculators Help Gauge College Affordability

To download the complete pdf click here.